Roaming is the term that is used when a customer of one cellular carrier, such as NorthwestCell, leaves their home service area (in this case the five counties of Atchison, Gentry, Holt, Nodaway and Worth) and goes into another cellular carrier's service area. NorthwestCell has roaming agreements with other cellular providers across the US and Canada which provides a seamless transition as you travel. Roaming charges will only be assessed when making or receiving calls outside your calling plan area.
Billing & Payments
Billing & Payments
Your bill will contain charges for monthly service (depending on price plan selected), airtime charges (if airtime minutes are exceeded), any applicable roaming charges, any optional feature charges (such as Caller ID, Detailed Billing, etc.), any applicable long distance charges (if calls are placed to areas outside your calling plan, not applicable on national plans), directory assistance charges, Universal Service Fund fees (USF), State and Local taxes.
You may select the conventional cash or check payment method, the option of automatic bank draft, or choose to pay with one of your credit cards. We also offer automatic credit card payment. Any of these options can be done by stopping by any retail or agent location or pay online by visiting www.nwmcell.com and selecting the NWMC ebill option.
Some carriers take up to 30 days to forward their charges to us. In some instances it could take up to two billing cycles for the roaming charges to appear.
A. You pay for airtime used while making or receiving calls on the cellular system. When you make a call from the local home coverage area, charges will begin after the call is answered even if the call goes to Voicemail. All calls are rounded up and billed in one-minute increments. Unanswered calls are not charged.
Yes, toll free numbers such as 800 numbers are billed airtime usage.