Billing & Payments

Billing & Payments

What is Roaming?

Roaming is the term that is used when a customer of one cellular carrier, such as NorthwestCell, leaves their home service area (in this case the five counties of Atchison, Gentry, Holt, Nodaway and Worth) and goes into another cellular carrier's service area. NorthwestCell has roaming agreements with other cellular providers across the US and Canada which provides a seamless transition as you travel. Roaming charges will only be assessed when making or receiving calls outside your calling plan area.

What charges appear on my bill?

Your bill will contain charges for monthly service (depending on price plan selected), airtime charges (if airtime minutes are exceeded), any applicable roaming charges, any optional feature charges (such as Caller ID, Detailed Billing, etc.), any applicable long distance charges (if calls are placed to areas outside your calling plan, not applicable on national plans), directory assistance charges, Universal Service Fund fees (USF), State and Local taxes.

How is my airtime billed?

A. You pay for airtime used while making or receiving calls on the cellular system. When you make a call from the local home coverage area, charges will begin after the call is answered even if the call goes to Voicemail. All calls are rounded up and billed in one-minute increments. Unanswered calls are not charged.

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