Jump to navigation
Phone & Devices
Limited Time Offers
Build, Bundle and Share
Basic Phone Plans
Other Talk Plans
Pay As You Go
MiFi Data Plans
How to Read Your Bill
Manage My Account
Warranty / Repairs
Donation/Sponsorship Request Form
Dare to Compare
Mobile Hot Spot
Text to Landline
I’m experiencing dropped calls – what should I do?
How do I set up, check and utilize my Voicemail on a basic cellphone?
If my phone is no longer under warranty and I do not have handset coverage, what can I do if I need to replace it?
How do I set up, check and utilize my Voicemail on a smartphone?
What best practices are recommended for my mobile device?
Is there anything I can do if my mobile device isn’t operating or charging properly?
What steps should I take before switching to a new phone?
What can I do to use less data?
What should I do if I go over my data plan?
What charges appear on my bill?
What are my payment options?
Do roaming charges appear on my bill right away?
How is my airtime billed?
Will I be billed airtime for toll free calls?
What is Roaming?
How do I sign up for NorthwestCell service?
How do I continue to receive Lifeline benefits?
How do I apply?
Are there any restrictions?
What is handset coverage?
How long is the warranty on my phone?
I've checked my Voicemail and cleared the messages and I still show an envelope on my screen, why?
How do I check my Voicemail?
Can I receive a text message?
Can I send a text message?
How do I use call forwarding?
What's considered Mobile-to-Mobile minutes?
What times do night and weekend minutes begin and end?
I need help with choosing the right price plan. Where can I go?
How do I know if I'm eligible?
View all FAQs