I've checked my Voicemail and cleared the messages and I still show an envelope on my screen, why?

FAQ Section: 
Question: 
I've checked my Voicemail and cleared the messages and I still show an envelope on my screen, why?
Answer: 

There is a possibility that you have received a text message and it is in your inbox. To read the text message on your phone, check you phone's user manual for specific directions for your phone model or stop by one of our locations and we will be happy to show you how to clear those messages.