NORTHWESTCELL COVID-19 NOTICE
Dear NorthwestCell customers,
The safety and welfare of you and our staff continue to be our biggest concern as we navigate the impact of the COVID-19 pandemic. NorthwestCell in Maryville is open to the public from 8AM – 5PM Monday through Friday. However, customers will experience a change in procedures so that we can socially distance effectively and make safety a priority for our customers and for our staff.
NorthwestCell recommends, and will continue to set up appointments, for customers wanting a new device, or new service. Appointments can be made between the hours of 8AM and 4PM Monday through Friday.
NorthwestCell will be limiting the number of customers allowed in the store at one time, and recommends customers wear a mask while in the store. We request only one person per family come into the store at a time.
If customers have general or billing questions, please continue to call us to avoid direct contact for all parties at 1-800-331-6341 or 660-582-3334, or via e-mail at email@example.com.
Additionally, the Maryville office is not accepting in-office payments, other than cash at this time. Please utilize the following methods to pay your bill:
*You can pay online at http://www.nwmcell.com/manage-my-account
*Pay by Phone: There will be no payment by phone fee.
*Please drop your payment in the secure drop box outside any of our NorthwestCell locations.
*Mail your payment.
COVID-19 continues to create many hardships for our customers, and NorthwestCell is committed to providing as much support as possible. To assist in this time of hardship, we will continue to do the following:
*We are waiving late fees for all customers at this time.
*We are not charging reconnect fees to customers at this time.
*We will not be suspending/disconnecting customers affected by COVID-19 at this time.
Lastly, below are the hours of our agent locations.
Midwest Data Center Tarkio is open from 8AM-5PM Monday through Friday. Appointments are recommended; please leave payments in the dropbox.
Midwest Data Center in Mound City is open from 8AM-5PM Monday through Friday. Appointments are recommended; please leave payments in the dropbox.
New Shopper in Albany will be open to accept payments from 9AM-5PM or payments may be left in the dropbox, all other services will be by appointment only from 9AM-3PM Monday through Friday.
Northwest Financial Associates in Stanberry will be open for regular business hours.
Oregon Farmers Mutual Telephone will be open for regular business hours.
Rock Port Telephone, Midwest Data Center and Rock Port License office at the Rock Port location is open from 8AM-5PM Monday through Friday. Appointments are recommended for non-License Office transactions; please leave payments in the dropbox.
Rural Missouri Insurance in Grant City is open by appointment only from 8:30AM-4:30PM, Monday through Friday; payments may be left in the dropbox.
Tara Wilmes Insurance in Stanberry will be open by appointment only from 9AM-4PM, Monday through Friday; payments may be left in the dropbox.
Thank you for your cooperation and understanding and please be well.